INSIGHTERR evaluates 100% of customer calls and chats, provides evidence-backed QA and compliance insights, and helps teams uncover customer friction, service gaps, and operational signals.
From raw customer conversations to evaluation, evidence, insights, and action.
QA teams can manually review only a fraction of customer interactions.
Quality, operational, and customer data often live across disconnected systems.
Problems are often discovered after they have already affected customers, agents, or business outcomes.
Give QA managers and team leads immediate visibility into quality, compliance, and agent performance using evidence from actual customer conversations.
Every evaluation comes with the evidence behind the decision. Instead of a black-box score, INSIGHTERR shows managers why an interaction received a particular evaluation and where the evidence came from.
"I completely understand how frustrating that must be, let me sort that out for you right now."
Ask questions in plain English. INSIGHTERR queries your interaction data, identifies relevant conversations, and generates evidence-backed answers, charts, and reports.
Automatically score every interaction against your custom QA and compliance criteria.
Find conversations by meaning, not just keywords.
Identify trends, root causes, customer friction, and operational patterns.
Turn conversation evidence into specific coaching opportunities.
Turn interaction intelligence into business decisions and measurable action.
Automate evaluation, compliance checks, and agent performance monitoring.
Identify recurring customer pain points, friction, and service failures.
Understand quality and performance across every interaction.
Ask questions across customer interaction data and uncover operational trends.
Customer conversations are sensitive. INSIGHTERR is designed with enterprise security, data isolation, encryption, and regional processing requirements in mind.
Secure cloud infrastructure with encryption in transit and at rest, alongside role-based access controls.
Enterprise data isolation and strict regional data controls ensure your proprietary data remains protected.
AWS Bedrock-based AI processing ensures enterprise-grade security and reliability for your customer interactions.
Traditional QA asks: “How did this agent perform?”
INSIGHTERR asks: “What is happening across our customer interactions, why is it happening, and what should we do next?”
We are working with a limited number of customer-facing teams to shape INSIGHTERR around real-world workflows.
Full access during the design-partner program.
Work directly with the founding team to shape features around your workflows.
Get hands-on support connecting data and configuring evaluations.
Evaluate every conversation. Understand what is happening. Find the signals that matter. Take action.
Spots are limited. We review every application and respond within 48 hours.