# Insighterr

> Customer Interaction Intelligence platform for contact centers. Insighterr ingests 100% of customer calls and chats, evaluates them against custom scorecards, surfaces root causes and compliance risks, and provides verifiable evidence (transcript citations and audio timestamps) for every finding.

## Overview

Insighterr replaces manual 2–5% QA call sampling with 100% automated interaction intelligence. Rather than debate subjective samples, customer experience (CX), operations, quality assurance (QA), and compliance teams query conversation data in plain English and act on evidence-backed trends.

- **Website:** https://insighterr.com
- **Product Category:** Customer Interaction Intelligence, Conversation Analytics, AI Contact Center Quality Assurance
- **Target Audience:** VP/Directors of Customer Experience, Contact Center Operations, QA Managers, Compliance Officers
- **Contact:** contact@insighterr.com

## Core Capabilities

- **100% Interaction Evaluation:** Ingests and scores every voice call and digital chat. Eliminates sample bias.
- **Evidence-Linked Scoring:** Every QA score and parameter result cites the exact transcript line and audio timestamp for instant supervisor verification.
- **Natural Language Conversation Analytics:** Ask questions in plain English (e.g., *"Why are billing calls increasing this month?"*, *"Which teams have compliance dips?"*) and receive summaries with charts and cited calls.
- **No-Code Scorecard Builder:** Define custom QA forms, parameter weights, auto-fail conditions, and regulatory disclosure checks per queue or agent team.
- **Semantic Interaction Search:** Search conversations by intent, sentiment, cancellation risk, agent, duration, and score range—not just exact keywords.
- **Compliance & Risk Detection:** Flag missed disclosures, script deviations, or hostile escalation in real time with audit-ready trails.

## Supported Telephony & CCaaS Integrations

Insighterr connects via secure webhooks, REST APIs, or recording exports without requiring telephony changes or hardware:
- Genesys Cloud
- Five9
- Talkdesk
- Amazon Connect
- Twilio / Twilio Flex
- NICE CXone
- Zendesk Talk
- SIP & custom audio archives

## Enterprise Security & Data Privacy

- **Dedicated Isolated Environments:** Customer recordings, transcripts, and evaluation data are isolated per tenant and never co-mingled.
- **Zero Model Training:** Customer conversation data is strictly never used to train public or third-party AI models.
- **Enterprise Review Ready:** Comprehensive security documentation, data flow diagrams, and SOC2/compliance alignment.
- **Privacy Policy:** https://insighterr.com/privacy
- **Terms of Service:** https://insighterr.com/terms

## Deployment & Setup Timeline

- **Days 1–2 (Connect):** Telephony connection via secure API/webhooks. No phone system migration.
- **Week 1 (Configure):** Ingest existing QA forms, configure weights, calibrate scoring with your team.
- **Week 2 (See & Act):** Full transcription, scoring, and dashboards live across all queues.

## Private Beta Design Partner Program

- Full platform access free for the duration of the private beta.
- White-glove integration mapping and scorecard calibration by Insighterr engineers.
- Direct access to product leadership to influence roadmap features.
- No long-term contract or setup fees.
- Apply / Book a Demo: https://insighterr.com/#apply

## Full Knowledge Base

For complete FAQs, workflow breakdowns, and detailed specifications, refer to:
- https://insighterr.com/llms-full.txt